Introduction
Thank you for purchasing the Amazon Alexa and Google Home compatible MiHome Dual Pole Relay from Energenie.
This manual will take you through product set-up, operation and key features as well as providing troubleshooting tips.
For more information on Energenie’s range of MiHome smart products please visit https://energenie4u.co.uk/mihome/the_range/
In the box
- 1 x MiHome Dual Pole Relay
- Quick Start Guide
Key Features
The Dual Pole Relay has the following key features:
- Remote On/Off control from your smart phone and the MiHome web portal
- Compatibility with Amazon Alexa and Google Home for voice control
- Compatibility with IFTTT and Yonomi allowing for integration with 3rd party programs and/or devices
- Timers, to schedule On and Off commands
- Group On/Off commands allowing you to group multiple devices and operate as one
- Triggers
Safety Responsibilty & Warranty
Introduction
If you do not install and use in accordance with this guide (or the quick start guide) the warranty will be invalidated and Sandal Plc will not be liable for any damage or loss whatsoever, including indirect loss, damage to property or personal injury.Please also do not leave packaging material lying around as children may be tempted to play with it, which could be dangerous.
Environment
This product is intended for domestic, commercial and light industrial use only and must only be used in dry areas indoors, and protected from moisture and water ingress. Please also see the product specification section in this guide for additional environmental considerations.
Overloading & Compatible appliances
For more information on overloading please visit https://www.electricalsafetyfirst.org.uk/guidance/safety-around-the-home/overloading-sockets/
Please only connect appliances which are CE marked to the product. This will ensure a higher degree of safety and electrical compatibility between the product and the connected appliances.
Nearby heat sources
The product is designed to work within a particular ambient temperature range, as specified in the product specification section of this guide. Keep the product away from heat sources which could raise the local temperature around the product to above its design operating ambient temperature.
Reliability
Interference from other radio transmitting products
To mitigate the risk of electrical interference to the product which may result in it not working as intended please keep other electronic devices with radio transmitters, or appliances with motors, fans etc away from the product. A 1m separation distance is a general rule of thumb.Disassembling the product
Do not disassemble the product as it does not contain any parts that can be serviced. If it arrives faulty or develops a fault while within warranty please return the product to where it was purchased from.Other Notices
THIS DEVICE AND ASSOCIATED SOFTWARE (INCLUDING FIRMWARE) ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE OR RESALE FOR THE OPERATION OF NUCLEAR FACILITIES, THE NAVIGATION, CONTROL OR COMMUNICATION SYSTEMS FOR AIRCRAFT OR OTHER TRANSPORTATION, AIR TRAFFIC CONTROL, LIFE SUPPORT OR LIFE SUSTAINING APPLICATIONS, WEAPONS SYSTEMS, OR ANY OTHER APPLICATION IN A HAZARDOUS ENVIRONMENT, OR REQUIRING FAIL-SAFE PERFORMANCE, OR IN WHICH THE FAILURE OF PRODUCTS COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE (COLLECTIVELY, "HIGH-RISK APPLICATIONS"). YOU AGREE AND ACKNOWLEDGE THAT YOU HAVE NO LICENSE TO, AND SHALL NOT (AND SHALL NOT ALLOW A THIRD PARTY TO) USE THE PRODUCT IN ANY HIGH-RISK APPLICATIONS, AND WHERE PERMITTED BY LAW SANDAL PLC SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING, AND ANY LIABILITY ARISING OUT OF, HIGH-RISK APPLICATIONS.
Getting Started
Prepare the Dual Pole Relay for Installation
You will require a MIHO001 Gateway to remotely control your MIHO015 Dual Pole Relay. Alternatively an MIHO003 Hand Held remote can be used. The MIHO001 Gateway must first be added to your account before you can add any MIHO015 Dual Pole Relay to your account. You can pair your MIHO015 Dual Pole Relay to your MIHO001 Gateway using either the MiHome App or the MiHome Web Portal (https://mihome4u.co.uk). The MIHO015 Dual Pole Relays should be paired individually.
IMPORTANT: If you plan to install this product yourself, please follow the electrical wiring instructions carefully to ensure the product is installed safely, if in any doubt please consult a qualified electrician.
You will need
- Suitable Electrical Screwdriver
- Drill or double sided mounting tape
- Wire Stripper/Cutter
- Knowledge on how to safely turn off/on your mains electricity
Installing the Dual Pole Relay
Step 1 - Turn off the mains power
Turn off the mains power supply to your existing mains circuit at the consumer unit.
Step 2 - Unscrew the MIHO015 back plate
Unscrew the back plate of the MIHO015 Dual Pole Relay. This exposes the terminals of the MIHO015.
Step 3 - Mount the MIHO015 back plate
Step 4 - Wire the Dual Pole Relay
Carefully wire the Relay as shown in the diagram. Be aware that existing cables can vary in colour and may not always be correctly labelled. If in any doubt, always consult a qualified electrician.
Step 5 - Screw the Dual Pole Relay to the back plate
Ensuring that the wires are correctly run around to either side of the relay, screw the Dual Pole Relay to the back plate.
You can pair your MIHO015 Dual Pole Relay to your MIHO001 Gateway using either the MiHome App or the MiHome Web Portal (https://mihome4u.co.uk). You can also pair and control your MIHO015 Dual Pole Relay using a Hand Held remote. Each Dual Pole Relay should be paired individually.
Set Up & Control using the MiHome App
Pairing the Dual Pole Relay to your MiHome Gateway
Step 1
Log into your MiHome account, open the app menu and select Add a new device.
Step 2
Select the Relay Option from the list of devices shown.
Step 3
Select the Gateway you want to pair the Dual Pole Relay to. If you have more than 1 Gateway installed, each will show in this screen. Select the to confirm the selection.
Step 4
Step 6
Ensure the Relay is Off and then place the switch in pairing mode by pressing and holding the button on the fascia for 4 seconds, or until the indicator LED is flashing slowly.
Select OK, DONE button on the app when the indicator LED flashes rapidly 5 times and then stops flashing.
Step 7
Enter a name for your device and select the at the top right to confirm the name.
Step 10
Select Go To Dashboard to start controlling your new device, or alternatively, select Add a New Device to pair another device.
Operating your Dual Pole Relay
Navigating the Dashboard
The dashboard is the place from where you operate your MiHome products when using the app. A description of each of the areas is given below.
Switching Device ON and OFF using the soft buttons
To switch your device on and off tap the teardrop buttons which are next to the product name. Each time you turn the device on and off the group OFF and ON buttons will mirror the behaviour of the device buttons. Once the command has been completed, the Soft button pressed will again grey out as shown in the diagrams below.
ON Button is pressed and becomes bold
Off button is pressed and becomes bold
Tick appears to confirm the command has been sent by the Gateway
Off button greys out again
Device Menu
The Dual Pole Relay has the following options to choose from, which are explained in detail in the next sections of this guide.
- Add/Remove from the favourites tab
- Set timers (programs) for switching the device on and off
- Setting triggers (only applicable if you have devices from the MiHome sensors range)
- Name/change name for your device
- Setup Geofencing (your smart plug can be activated according to the location of your phone)
- Notify me when switching (applicable if multiple users use the same account)
To add or remove a device from the favourites tab of the dashboard simply tap on the heart icon next to Favourite.
Timers (programs for switching)
Step 1
Tap on the Timers option from the device menu.
Step 2
Select the times of the day, and the days of the week that you want your device to turn on and off, and then tap the at the top right of the screen.
The timers will be displayed on the next screen.
To add another timer tap the symbol at the top right of the screen.
To edit a timer tap the pink teardrop then the timers you want to change.
Save each change by tapping the before moving to the next.
To return to the device menu tap the arrow on the top left of the screen.
When you return to the Device menu you will see the number of ON and OFF timers that have been set.
Deleting Timers
The steps to delete a trigger are different depending on whether using Android or iPhone as follows.
iOS: Hold and slide the timer tile to the left.
Repeat for all Timers you want to remove.
Android: Tap and hold the timer that you wish to remove until the bin symbol appears top right of the screen, then tap on the bin symbol.
Repeat for all Timers you want to remove.
Triggers
This section is applicable to MiHome accounts with Heating controls, energy measurement products or sensors installed.
Your MiHome device supports the use of Triggers which allows the device to be activated to perform an action based on reports provided by other MiHome sensors or monitor devices.
For example if you have a MiHome Smart Motion Sensor in a hallway which senses motion you can use triggers to turn on the Dual Pole Relay.
To set a trigger you need to:
- Choose an action to be performed,
- Choose a device which will activate the trigger
- Choose an event which will cause the trigger to be activated
These steps are explained in detail below.
Step 1 - Select Triggers from the device menu.
You will be provided with the 3 tiles for creating the first trigger.
Step 2 - Set the action to occur
Tap tile 1 to view available actions.
The device can be triggered to complete the following 3 actions:
- Turn On,
- Turn Off,
- Turn On for a specified amount of time and then turn Off.
Scroll/drag your finger down/up on the list of options until you find the desired action.
Note: The upper limit for the time for the On then power Off option is 360 minutes.
Step 3 - Select the triggering device
Tap tile 2 to select the device that will cause the trigger. This can be any of the Monitor or Monitor and Control products from the MiHome range. Any paired devices that can be used will be shown by name when this tile is selected.
Scroll/drag your finger down/up on the list of options until you find the desired triggering device.
Step 4 - Select the triggering event
Tap tile 3 to select the event that will activate the trigger. The options will vary based on the type of device that will be used to activate the trigger.
Scroll/drag your finger down/up on the list of options until you find the desired triggering event.
MIHO032 PIR Sensor
The event options to activate the trigger are:
- Detects Motion
- Detects no more Motion.
MIHO033 Open/Close Sensor
The event options to activate the trigger are:
- Sensor Open
- Sensor Closed
Energy Monitoring Devices
The event options to activate the trigger are:
- Energy Usage Fall Below
- Energy Usage Rise above
Note: The Current Usage can be set between 0 W and 7200 W
Temperature Control Devices
The event options to activate the trigger are:
- Temperature Fall Below
- Temperature Rise above
Note: Target Temperature can be set between 12 oC to 30 oC
Once happy with the trigger rule, select the to save and confirm
Creating additional Triggers
Additional trigger rules can be created by tapping the and repeating the steps above.
Any number of trigger rules can be set for a device. In this way.
Editing Trigger
Tap the pink teardrop next to the trigger you wish to edit. You can now change any of the settings by tapping on the different tiles to make your changes.
Remember to tap the to save each edit.
Deleting Triggers
The steps to delete a trigger are different depending on whether using Android or iPhone as follows.
iOS: Hold and slide the trigger rule tile to the left.
Repeat step 3 for all Trigger rules you want to remove.
Android: Tap and hold the trigger that you wish to remove until the bin symbol appears top right of the screen, then tap on the bin symbol.
Repeat for all rules you wish to delete.
Rename your Device
To rename any device, open the device’s options menu and tap on the tile which displays the name of the device. You can then change the name in the next screen.
Geofencing
Your Energenie MiHome product can be triggered to perform an action using the location of your mobile phone by using a feature called Geofencing. This feature allows you to set distances from your home (centre point) at which you wish your device to perform an action. E.g. switch off your MiHome product when you leave or return home.
The Geofencing feature works in conjunction with the Location Service of your mobile device and will require that the service is active on your phone or tablet.
Step 1 - Select Geofencing option from the device menu.
You will be provided with a brief explanation of what can be done via a single screen. This screen will not display again with other devices once you complete the setup process. Select OK, got it to continue.
Step 2 - Set your Home Location
The first time you access the Geofencing option, you set up the basic Geofencing rule assigning a 'Home' location which will apply to all devices on your account.
The app will record your phone's geographical location as a centre point from which to base your proximity alerts. If you are happy that you are in the correct location to assign as home, select Activate to continue.
Step 3 - Set a New Trigger
Once you have set your home location you will be taken to the Set New Trigger page. You can trigger your device at a distance relative to your home.
Select the pink teardrop next to ‘leaving’ or 'returning’ options to begin making a trigger rule. You can also select the arrow at the top left of the screen to return to the device menu page if you want to setup the trigger later.
Set a distance away from your home (in feet, meters, kilometres, miles) that you want the action to occur, followed by the action (e.g. turn device on or off). The action that will occur is chosen by selecting the On/Off teardrop button as shown in the image below.
Select the tick at the top right of the screen to accept and create the new trigger rule, then repeat for the return trigger.
Creating additional Geofencing Triggers
To create a new rule, select the symbol at the top right of the screen and set the details for the new trigger as above.
Modifying and deactivating Geofencing Triggers
Tap on teardrop next to the trigger tile you wish to edit. This will open the rules set for the trigger and you can edit the details as outlined above.
The trigger can also be turned on or off by tapping the green teardrop which will change it Off. Turning the trigger off disables the rule but leaves it available so that it can be turned on again later.
Deleting Geofencing Triggers
If you wish to delete Geofencing rules the process differs between Android and iOS as follows.
iOS
Drag the tile of the Geofencing trigger to the left of the screen to delete the Geofencing rule.
Android
Press and hold your finger on the Geofencing trigger tile until the bin symbol appears at the top right of the screen, then tap the bin icon to delete the trigger.
Group creation and control
All devices paired to your MiHome account are assigned to the My Devices Group by default which provides convenient group control of all paired switchable devices (e.g. adapters and light switches), so that you can switch them on and off with one command.
You may wish to create additional, smaller, groups to provide more control over specific types of devices, or by particular areas, such as all light switches in your house, or all adapters or all Smart Radiator Valves in a room etc.
Creating a new group
Step 1
Open the app’s main menu by tapping the three horizontal bars at the top left of the dashboard.
Step 2
Select Manage groups from the menu.
Step 3
Select the symbol at the top right of the screen.
Step 4
Enter a name for the Group you are creating. Select the tick symbol at the top right of the screen to confirm.
Step 5
Select each device you wish to add to the group by selecting the symbol beside the name of the device. Once selected a tick will replace the
symbol. When you have selected all devices to be added to the group, select the tick
symbol at the top right of the screen to confirm your selection.
Step 6
Select either RETURN TO DASHBOARD or ADD ANOTHER GROUP to continue.
Group Operation
Once a group has been created, it will appear on the dashboard below the MY DEVICES GROUP. Four purple squares on the left side of the tile distinguish the group from single products.
On the right of the tile you find the teardrop ON and OFF buttons.
NOTES: Group triggers can only trigger devices that switch.
Set Up & Control using the MiHome Web Portal
Pairing the Dual Pole Relay to your MiHome Gateway
Step 1
Go to the MiHome Web portal (https://mihome4u.co.uk).
Step 2
Select the Login tab and enter your login Email address and Password.
Step 3
Once signed in, go to My Devices and select Pair New Device from the gateway dashboard.
Step 4
A new window will open showing images of each product that can be paired. Select the Relay from the devices available and confirm by selecting the Pair Device button.
Step 5
A small pop-up window will appear which provides instructions to be followed.
Select the Start Pairing button on screen, then press and hold the function button on the relay for 5 seconds until the indicator LED above the button starts to blink. Successful pairing will be indicated by the LED making a rapid burst of flashes then it will go out.
Step 6
To give the dual pole relay a unique identifying name, select Manage on the device tile.
Step 7
Enter a new name in the Device Name box and confirm the new name by selecting the Update Device button.
Note: do not remove the tick mark from the Groups section
At this point your relay is paired to your MiHome account and ready to use.
Web Portal Control
Dashboard layout description
Each device tile provides information and control options specific to that device.
Setting Timers
Three timers can be created for each Dual pole relay. To set timers:
Step 1
Select the SET button.
Step 2
Select the days or All Days for your timer(s).
Step 3
Set the from and until times for the timers using the drop down windows.
Group Creation and Control
Using the Web Portal, you will be able to create groups of eTRVs and set group target temperatures which will update all eTRVs that are part of the group at the same time.
Creating a new group
Step 1
Select the Groups tab from the top of the page.
Step 2
Select the Create new group option below the group tiles to create a group. A new window will open.
Step 3
Name the group and confirm by selecting the Create Device Group button. You will be returned to the Groups tab.
Adding devices to the new Group
Step 1
Select My Devices at the top of the page to return to the dashboard.
Step 2
Select Manage from the device tile of an eTRV that you want to add to the group. This will open a new page containing details of the device selected.
Under the Groups section, select one or more tick box next to the groups you wish the eTRV to be part of.
Select the Update Subdevice button, which adds the eTRV to the group.
You will be returned to the My Devices tab.
Repeat steps 4 and 5 with each device you want added to the group.
Setup and Control using a Hand Held Remote
Pairing the Dual Pole Relay to your Remote
The Relay can be controlled using an ENER002-C or MIHO003 Hand Held Remote. The hand held remotes have 4 Channels of individual control (1, 2, 3, 4) as well as an On and an Off button that controls all four channels simultaneously (ALL).
Step1
Press and hold the function button on the relay for 5 seconds (until the indicator LED is flashing slowly).
Step2
Press and hold the ON button for the channel of the hand held remote you wish to control the switch with. The indicator LED on the relay should blink rapidly 4-5 times and then stop flashing.
The Dual Pole Relay can now be controlled by the On and Off buttons of the channel it is paired to
Voice Control
The Relay can be controlled by voice if you have an Amazon Echo or Google Home device. For more information on setting up voice control please check out our guides which can be found here:
https://sandal.zendesk.com/hc/en-us/categories/201778465-Voice-Control
If This, Then That (IFTTT)
If this, then that, or IFTTT for short, is a free way to integrate online services, apps and products. Your Dual Pole Relay is IFTTT compatible
For more information on IFTTT please visit https://help.ifttt.com/hc/en-us/articles/115010325748-What-is-IFTTT- and for information on how to get your Energenie products working with IFTTT please visit https://energenie4u.co.uk/mihome/ifttt_quick_start_guide
Yonomi
Yonomi provides a single control centre that allows users to control devices from multiple manufacturers in one place without having to access the individual Apps and websites of those companies.
For more information on Yonomi and their App, please visit https://www.yonomi.co/yonomi-app
Unpairing your Dual Pole Relay
Using the MiHome App
If you wish to un-pair your MiHome device, for example to move it to a new account, select the DEVICES tab then follow the steps below for the relevant phone type:
iOS
Tap and drag the device tile to the left then tap on Delete.
Android
Tap and hold the device tile and then tap the bin symbol which appears in the top right of the screen.
Using the MiHome Web Portal
If you wish to un-pair your MiHome device, for example to move it to a new account, select the My Devices tab then follow the steps below:
Step 1
Select the x Unpair option on the device tile of the device you want to remove
Step 2
A pop-up window will appear. To confirm the device should be removed, select OK.
Troubleshooting & Further Help
This part of the guide provides help on addressing the most common issues that may arise when setting up and using your Relay Switch.
If this guide does not address the issue and/or you wish to contact our UK based support team please visit https://energenie4u.co.uk/about_us/contact_us/.
Pairing Issues
|
Problem
|
Possible Causes
|
Resolution
|
|---|---|---|
| The Dual Pole Relay doesn’t automatically go into pairing mode |
No power to the Relay (status LED is off and remains off when function button is pressed) |
Check power is available to the circuit. To do this, confirm that the circuit is On at the RCD. Next press and hold the function button for 4 seconds |
| Wires not correctly fitted into Relay (as per the installation steps above) | Isolate the circuit and confirm the wires have been correctly installed. If unsure, have the checks made by a qualified installer. | |
| The Dual Pole Relay doesn't pair and continues to flash slowly |
Interference from other radio transmitting devices. |
Ensure that there are no other radio transmitting appliances, such as cordless phones within 50 cm of the Relay. Once separated, please begin the pairing process again. |
| The Dual Pole Relay is out of range of the MiHome gateway |
Move your gateway closer to the Dual Pole Relay and try pairing again. |
Operational Issues
|
Problem |
Possible Causes |
Resolution |
|
I've finished the pairing process but, I can't control the Dual Pole Relay through the MiHome App
|
Internet connectivity Issues |
Check internet connectivity of your router and your MiHome Gateway (MIHO001) and follow the Troubleshooting Guide if there are any connection issues. |
|
The Dual Pole Relay may be out of range of your gateway |
Reduce range between Relay and Gateway. |
|
|
Interference from other radio transmitting devices
|
Ensure that there are no other radio transmitting appliances, such as cordless phones within 50 cm of the Relay and the router |
|
|
Your phone may have disconnected from WiFi or your mobile data may be switched off.(or you have run out of data on your mobile data plan) |
Check that mobile data (if outside of WiFi network range) or WiFi is switched on, on your phone (refer to your phone’s user manual) |
Disposal
The crossed out wheelie bin symbol which is marked on your product indicates that the product must not be disposed of with regular household waste, but must be disposed of at your local recycling centre. You may also returned to Energenie for recycling at your convenience. Please visit our website for more information https://energenie4u.co.uk/support/weee_and_weeeco_information/
Product Specification
Voltage Range: 220 - 240 Vac 50Hz
Maximum Current: 13 A
Maximum Power: 3120 Watts
Operating Temperature: - 5 oC to +55 oC
Radio: OOK protocol
Tx duty cycle: 10%
Operating Frequency: 433MHz
Receiver Category: 3
Registration of Product (Safety Alert Purposes Only)
Energenie products are tested by independent accredited laboratories to all applicable national and international standards, and manufactured under strict quality control procedures.
If our products are used as intended, in accordance with their user manuals, it is very unlikely that problems will occur with the product.
However we are not complacent and take our responsibility seriously to inform you, our customer should any product safety concerns arise which we need to advise you of.
To enable us to get in touch with you without delay please register your Energenie product with us at https://energenie4u.co.uk/about_us/contact_us/
We will not use your personal information for marketing purposes unless you explicitly opt in to receive such communications. You can find out more about our privacy policy and what we do with your personal data here https://energenie4u.co.uk/support/privacy_policy/.
Declaration of Conformity
We, Energenie Ltd, Millers Three, Bishop's Storford, Essex, ENGLAND, CM23 3DH
Declare under our sole responsibility as importer that the product:
Model: MIHO015
Description: Dual Pole Relay
To which this declaration relates is in conformity with the applicable requirements of the following Union harmonisation legislation:
2014/53/EU Radio Equipment Directive
2011/65/EU Restriction of the Use of Certain Hazardous Substances (RoHS) Directive
2012/19/EU The Waste Electrical and Electronic Equipment Directive (WEEE Directive)
And is in conformity with the following standards:
ETSI EN 300 220-2 V3.1.1 (2017-02)
DRAFT ETSI EN 301 489-3 V2.1.1 (2017-03)
DRAFT ETSI EN 301 489-1 V2.2.0 (2017-03)
EN 62479:2010
BS EN 60669-2-1:2004+A12
BS EN 60669-1:1992+A2
BS EN 60669-2-2:2006
The Technical Construction File required by the above Directives is maintained at the company headquarters at Millers Three, Bishop's Storford, Essex, ENGLAND, CM23 3DH
I hereby declare, on behalf of Energenie Ltd, that the equipment named above has been tested and found to comply with the relevant sections of the above referenced specifications. The unit complies with all essential requirements of the Directives.
Signed:
Name: C R Pittom
Position: Quality & Certification Manager
Place of signature: Millers Three, Bishop's Storford, Essex, ENGLAND, CM23 3DH
On: 15/12/2017
Copyright Notice
©2019 Energenie Ltd
Part No: MIHO109
Registered office: Claremont House, 1 Market Square, Bicester, Oxfordshire, United Kingdom, OX26 6AA
Version 1 20/02/2022
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