Introduction
Thank you for purchasing the Open/Close Sensor from Energenie. This manual will take you through product set-up, operation and key features as well as providing troubleshooting tips.
For more information on Energenie’s range of smart products please visit
Energy Saving Products | Energenie | MiHome
In the Box
MIHO033 Open/Close Sensor
1x AAA Battery
Mounting Accessories
Quick Start Guide
Key Features
The Open Close Sensor has the following features:
Ceiling or wall mount
Magnetic Sensor
Safety, Reliability & Warranty
If you do not install and use in accordance with this guide the warranty will be invalidated and Sandal Plc will not be liable for any damage or loss whatsoever, including indirect loss, damage to property or personal injury.
Please also do not leave packaging material lying around as children may be tempted to play with it, which could be dangerous.
Environment
This product is intended for domestic, commercial and light industrial use only and must only be used in dry areas indoors, and protected from moisture and water ingress. Please also read the Product Specification section in this guide for additional environmental considerations.
Nearby heat sources
Keep the product away from heat sources which can generate temperatures higher than the products operating temperature range, as specified in the Product Specification section.
Reliability
Your Energenie product relies on a good stable internet connection to function as intended. If the internet connection is poor, or at risk of dropping, or the product is out of range (over 30 m) from your Gateway, your device’s reliability will be impacted.
Interference from other radio transmitting products
Keep other electronic devices with radio transmitters, or appliances with motors, fans etc. away from the product; 1 metre separation distance is a general rule of thumb.
Disassembling the product
Other than to fit, remove or replace batteries, no part of the unit should be disassembled. The product does not contain any parts that can be serviced. If it arrives faulty or develops a fault while within warranty please return the product to where it was purchased from.
Other Notices
THIS DEVICE AND ASSOCIATED SOFTWARE (INCLUDING FIRMWARE) ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE OR RESALE FOR THE OPERATION OF NUCLEAR FACILITIES, THE NAVIGATION, CONTROL OR COMMUNICATION SYSTEMS FOR AIRCRAFT OR OTHER TRANSPORTATION, AIR TRAFFIC CONTROL, LIFE SUPPORT OR LIFE SUSTAINING APPLICATIONS, WEAPONS SYSTEMS, OR ANY OTHER APPLICATION IN A HAZARDOUS ENVIRONMENT, OR REQUIRING FAIL-SAFE PERFORMANCE, OR IN WHICH THE FAILURE OF PRODUCTS COULD LEAD DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE (COLLECTIVELY, "HIGH-RISK APPLICATIONS"). YOU AGREE AND ACKNOWLEDGE THAT YOU HAVE NO LICENSE TO, AND SHALL NOT (AND SHALL NOT ALLOW A THIRD PARTY TO) USE THE PRODUCT IN ANY HIGH-RISK APPLICATIONS, AND WHERE PERMITTED BY LAW SANDAL PLC SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING, AND ANY LIABILITY ARISING OUT OF, HIGH-RISK APPLICATIONS.
Getting Started
Prepare Open/Close Sensor for installation
Install the Battery
Remove the cover on the compartment of the transmitter using a small coin twisted in the slot between the two halves of the housing and insert the battery - observing the correct polarity.
Physical Location
Secure the sensor in the appropriate location using the mounting accessories. Suggested locations in the image below:
Mounting
The Sensor base can be mounted using the double sided tape provided. If you havce a rough surface, a mounting plate with screws is provided
Sensor Operation
When the door or window is opened, an Open message will be transmitted.
Set up & Control using the Energenie Solution
Web Portal
Pairing with your MIHO001 Gateway using the Web Portal
Step1
Go to the your Web portal
Step 2
Select the Login tab and enter your login Email address and Password.
Once signed in, go to My Devices and select Pair New Device from the gateway dashboard.
Step 4
A new window will open showing images of each product that can be paired. Select the sensor from the
devices available and confirm by selecting the Pair Device button.
Step 5
A small pop-up window will appear which provides instructions to be followed.
Select the Start Pairing button on screen, then press and hold the button on the sensor for 5 seconds.
Step 6
To give the sensor a unique identifying name, select Manage on the device tile.
Step 7
Enter a new name in the Device Name box and confirm the new name by selecting the Update
Device button.
Web Portal Setup
Dashboard layout description
Each device tile provides information and control options specific to that device.
Triggers
The MIHO032 can be used to set triggers for a device on your account.
Select the Triggers option and you will be taken to the page below
Step1
To select a trigger event for When Open, select the drop down box to open a list of actions:
Select the device you wish the action to take effect on.
Step 3
To select a trigger event for When Closed, select the drop down box to open a list of actions.
Select the device you wish the action to take effect on.
To confirm the setup of the trigger rule, click the Set Triggers button.
Recent Events
A log of all events reported by the Open Close sensor for the last week can be accessed here:
Manage
From this page, you can change the name of the device.
Unpairing your Open/Close Sensor
If you wish to un-pair your device, for example to move it to a new account, select the My Devices tab
then follow the steps below:
Step 1
Select the x Unpair option on the device tile of the device you want to remove.
Step 2
A pop-up window will appear. To confirm the device should be removed, select OK.
Troubleshooting and Further Help
This part of the guide provides help on addressing the most common issues that may arise when setting
up and using your Open/Close Sensor.
If this guide does not address the issue and/or you wish to contact our UK based support team please
contact us via the support email provided.
Pairing Issues
Problem |
Possible Causes | Resolution |
|---|---|---|
| The Open Close Sensor doesn’t go into pairing mode |
No power to the Sensor (status LED does not flash in response to the sensor being opened or closed and does not blink rapidly when the function button is pressed) | Ensure the battery fitted is not flat. If the battery is flat, replace the battery. |
| The Open Close sensor doesn't pair and continues to flash slowly | Interference from other radio transmitting devices. | Ensure that there are no other radio transmitting appliances, such as cordless phones within 50 cm of the Sensor. Once separated, please begin the pairing process again. |
| The Open/Close Sensor is out of range of the MIHO001 gateway | Move your gateway closer to the Open/Close Sensor and try pairing again. |
Operating Issues
Problem |
Possible Causes |
Resolution |
I've finished the pairing process but, I am not receiving Open or Close reports on the Sensor |
Internet connectivity Issues |
Check internet connectivity of your router and your MIHO001 Gateway |
The Open/Close Sensor may be out of range of your MIHO001 Gateway |
Reduce the range between the Sensor and the Gateway |
|
Interference from other radio transmitting devices |
Ensure that there are no other radio transmitting appliances, such as cordless phones within 50 cm of the Sensor and the router |
Disposal
The crossed out wheelie bin symbol which is marked on your product indicates that the product must not be disposed of with regular household waste, but must be disposed of at your local recycling centre. You may also returned to Energenie for recycling at your convenience. Please visit our website for more information
Energy Saving Products | Energenie | WEEE and WEEECO Information
Product Specification
Power supply: 1.5V (AAA alkaline battery)
Battery life: 1 year - assuming 50 actions per day
Operating temperature: -10℃to +35℃
Radio Frequency: 434.3 MHz, FSK
Protocol: Openthings (One way)
Output messages: Join, open, close
Storage temperature: -30℃ to +70℃
Transmission range: 30m+ (open space)
Mounting: Door or window frame, cw screws and mounting accessories
LED lamp: Red blink = open detected
Red blink twice = open detected and message sent to server.
Product Code: MIHO033
Registration of Product (Safety Alert Purposes Only)
Energenie products are tested by independent accredited laboratories to all applicable national and international standards, and manufactured under strict quality control procedures.
If our products are used as intended, in accordance with their user manuals, it is very unlikely that problems will occur with the product.
However we are not complacent and take our responsibility seriously to inform you, our customer should any product safety concerns arise which we need to advise you of.
To enable us to get in touch with you without delay please register your Energenie product with us at Energy Saving Products | Energenie | Contact Us
We will not use your personal information for marketing purposes unless you explicitly opt in to receive such communications. You can find out more about our privacy policy and what we do with your personal data here
Energy Saving Products | Energenie | Privacy Policy
Declaration of Conformity
We, Energenie Ltd, Work From Here, Millers Three, Bishop’s Stortford, CM23 3DH
Declare under our sole responsibility as importer that the product:
Model: MIHO033
Description: Open/Close Sensor
To which this declaration relates is in conformity with the applicable requirements of the following Union harmonisation legislation:
2012/19/EU Waste Electrical and Electronic Equipment (WEEE) Directive (inc 2015/863 Amendment to Directive 2011/65/EU)
2011/65/EU Restriction of the Use of Certain Hazardous Substances (RoHS) Directive
EC/1907/2006 Regulation (EC) No 1907/ Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH)
And is in conformity with the following standards:
EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN 62479:2010
ETSI EN 301 489-1 V2.2.0 (2017-03)
ETSI EN 301 489-3 V2.1.1 (2017-03)
ETSI EN 300 220-1 V3.1.1 (2017-02)
ETSI EN 300 220-2 V3.1.1 (2017-02)
The Technical Construction File required by the above Directives is maintained at the company headquarters at Sandal PLC, Work from Here, Millers Three, Bishop's Stortford, Essex, ENGLAND, CM23 3DH
I hereby declare, on behalf of Energenie Ltd, that the equipment named above has been tested and found to comply with the relevant sections of the above referenced specifications. The unit complies with all essential requirements of the Directives.
Signed:
Position: Quality & Customer Technical Support Engineer
Place of signature: Sandal PLC, Work from Here, Millers Three, Bishop's Stortford, CM23 3DH
On: 05/07/2024
Copyright Notice
©2024 Energenie Ltd
Part No: MIHO033
Registered office: Price Bailey, Causeway House, 1 Dane Street, Bishop's Stortford, Hertfordshire, England,
CM23 3BT
Version 1 28/02/2024
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